Technical Services Manager

At Invision Group, we are currently recruiting for one of the UK’s leading providers of integrated facilities management. We are recruiting a Technical Service Manager to join their team.

The successful candidate will hold full accountability for the operations across a hub, responsible for service delivery and front facing services at the clients facilities.

Role Summary:

• Act as a subject matter expert for technical service delivery within a Healthcare environment.
• Provide a safe and healthy workplace with responsibility for all EHS compliance for both our clients and supplier partners.
• Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes.
• To provide technical and operational support and advice to the engineering team.
• Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support.
• Creating and implementing a training plan for the operational teams; ensuring our clients have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines.
• To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard..
• Manage subcontractor delivery and engagement.
• Understand and comply with Site safety rules/requirements.
• Ensure safety PPE and equipment is available and utilized by both self-perform team members and Supplier partner team members at all times.
• Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents.
• Responsible for Multi-client locations in and around London.
• Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members.
• All reporting must be timely and completed and all required on site documentation must be up to date and easily accessible.
• Support Site Budget Management by driving Operational control through Metrics Management.
• Deliver services based on contract scope of work with full understanding of the scope variances by site.
• Ensure knowledge of Supplier contract terms, scope of work and performance specification.
• Ensure PO’s are raised and processed in compliance with our clients policy.
• Responsible for coaching and supporting the growth of your team.
  
  

Experience Required:

• Technical qualifications such as HNC/HND or NVQ Level 3.
• A proven track record in a similar role for at least 3 years.
• Experience working in a technical environment as minimum.
• Healthcare experience and HTM knowledge desirable.
• Strong related experience in FM service delivery.
• Health and Safety Qualification is desirable but not necessary.
• Strong influencing, communication and presentational skills aligned with good commercial acumen.
• Excellent communication skills.
• People management skills and the ability to communicate at all levels.
• Experience of managing contracts, writing and operating to processes and procedures.
• CMMS experience (WO Management Process) preferred.
• Report writing ability.
• Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy.