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Technical Services Manager

£60,000 - £65,000
Facilities Management

Job details

At Invision Group, we are currently recruiting for one of the UK’s leading providers of integrated facilities management. We are recruiting a Technical Service Manager to join their team.

The successful candidate will hold full accountability for the operations across a hub, responsible for service delivery and front facing services at the clients facilities.

Role Summary:

  • Act as a subject matter expert for technical service delivery within a Healthcare environment.
  • Provide a safe and healthy workplace with responsibility for all EHS compliance for both our clients and supplier partners.
  • Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes.
  • To provide technical and operational support and advice to the engineering team.
  • Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support.
  • Creating and implementing a training plan for the operational teams; ensuring our clients have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines.
  • To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard..
  • Manage subcontractor delivery and engagement.
  • Understand and comply with Site safety rules/requirements.
  • Ensure safety PPE and equipment is available and utilized by both self-perform team members and Supplier partner team members at all times.
  • Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents.
  • Responsible for Multi-client locations in and around London.
  • Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members.
  • All reporting must be timely and completed and all required on site documentation must be up to date and easily accessible.
  • Support Site Budget Management by driving Operational control through Metrics Management.
  • Deliver services based on contract scope of work with full understanding of the scope variances by site.
  • Ensure knowledge of Supplier contract terms, scope of work and performance specification.
  • Ensure PO’s are raised and processed in compliance with our clients policy.
  • Responsible for coaching and supporting the growth of your team.

Experience Required:

  • Technical qualifications such as HNC/HND or NVQ Level 3.
  • A proven track record in a similar role for at least 3 years.
  • Experience working in a technical environment as minimum.
  • Healthcare experience and HTM knowledge desirable.
  • Strong related experience in FM service delivery.
  • Health and Safety Qualification is desirable but not necessary.
  • Strong influencing, communication and presentational skills aligned with good commercial acumen.
  • Excellent communication skills.
  • People management skills and the ability to communicate at all levels.
  • Experience of managing contracts, writing and operating to processes and procedures.
  • CMMS experience (WO Management Process) preferred.
  • Report writing ability.
  • Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy.
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Max Greenan
Recruitment Consultant - Facilities Management & Engineering
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